Shipping policy
Thank you for visiting and shopping at PawNest Home. The following are the terms and conditions that formulate our shipping policy.
Shipment processing time
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow for additional delivery time in such cases. If there is a significant delay in the shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- South Africa: 7–15 business days
- International orders: 10–20 business days
Delivery delays can occasionally occur due to customs processing, local courier handling, or other factors outside our control.
Shipment confirmation & order tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours.
Customs, duties, and taxes
PawNest Home is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping, including tariffs, duties, and import taxes, are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.
Damages
PawNest Home is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us and, where applicable, the shipping carrier to file a claim. Please keep all packaging materials and damaged goods until the claim has been resolved.